Book With Confidence
Cancellation policy
Clear, fair terms — so you know exactly where you stand from the moment you book.
Refunds
- More than 30 days before arrival: 95% refund.
- Within 30 days of arrival: no refund.
Payment schedule
- At booking: 50% of the reservation cost is due.
- 30 days prior to arrival: the remaining balance is due.
- Booking within 30 days of arrival: full payment is due at the time of booking.
We recommend travel insurance for peace of mind against unexpected changes to your plans. If you need to adjust dates, contact us as early as possible and we'll do our best to help.
How to cancel
To cancel or modify a reservation, contact us by phone at 512-560-5171 or email michelle@smokieschaletescapes.com. Refunds, where applicable, are processed to the original payment method.